Help & Support
Help and answers for HotWord and CrossWords. If you can't find what you need below, get in touch.
Frequently asked questions
How do I restore a purchase?
Open the app (HotWord or CrossWords), go to the Upgrade or Settings screen and tap Restore Purchases. The device must be signed into the same Apple Account used for the original purchase.
How do I cancel my subscription?
Subscriptions are managed by Apple. On iPhone, open Settings, tap your name, select Subscriptions, choose the app and follow the cancellation options. Deleting the app does not cancel the subscription.
Why is my content locked after paying?
Confirm the subscription is active in your Apple Account, then use Restore Purchases from inside the app. Make sure the device is signed into the same Apple Account used for the original purchase.
How do rewarded ads work?
Some apps offer optional rewarded ads in exchange for an in-app reward. Ads are provided by Google AdMob. See our Ad Privacy page for details and how to change your consent.
How do I change advertising consent?
A future in-app Privacy Settings option will reopen the Google consent dialog so you can accept, refuse or configure personalised ads. iOS-level tracking permission can be changed in Settings → Privacy & Security → Tracking.
How do I report a problem?
Email edhope@gmail.com and include:
- App (HotWord or CrossWords) and version.
- iPhone model and iOS version.
- Description of the issue.
- Screenshot where relevant.
Contact us
Send an email to edhope@gmail.com or use the form below — it will open your email app with the details pre-filled.