CrossWords Support
CrossWords is a daily word puzzle for iPhone: two intersecting five-letter words, guessed one letter or word at a time. This page covers common questions and how to get in touch if something's not working.
Frequently asked questions
How does Daily Cross work?
Every day, CrossWords generates one puzzle made of two five-letter words that share a single letter at their intersection. You have a limited number of guesses to solve both words. Solving before midnight keeps your streak alive.
What is Campaign mode?
Campaign is a hand-crafted series of crosses that grow harder as you progress. It's a single-player journey — you play at your own pace, and there's no time pressure. Your progress is stored on your device.
What is Challenge Run?
Challenge Run is a back-to-back sequence of crosses. You keep solving until you either finish the run or run out of guesses. It's designed for short, high-intensity sessions.
How does Archive access work?
The Archive contains every previous Daily Cross. Free players can access a limited set. CrossWords Unlocked subscribers can play the entire Archive back to day one.
How do rewarded ads work?
In free play, you can choose to watch a short rewarded video to either gain an extra guess or reveal the solution. Rewarded ads are always optional and are provided by Google AdMob. See our Ad Privacy page for details.
What does CrossWords Unlocked include?
- No ads anywhere in the app.
- Direct extra guesses without watching a rewarded ad.
- Solution reveal on demand.
- Full Archive access — every Daily Cross since day one.
How do I restore purchases?
Open CrossWords, go to Settings or the Upgrade screen and tap Restore Purchases. Your device must be signed into the same Apple Account that made the original purchase.
How do I manage or cancel my Apple subscription?
Subscriptions are billed and managed by Apple. On iPhone, open Settings, tap your name, choose Subscriptions, select CrossWords and use the options there to change plan or cancel. Deleting the app does not cancel a subscription. Purchases and refund requests are administered through Apple — see Apple's refund guide.
An ad failed to load. What can I do?
Rewarded ads depend on network availability and ad supply. Try again on a stable Wi-Fi or cellular connection, or come back a little later. If ads consistently fail to load, force-quit and reopen the app, or restart your device. CrossWords Unlocked removes ads entirely.
My progress didn't save. What should I do?
Progress is stored locally on your device. If it appears to have reset:
- Make sure you're signed into the same Apple Account and haven't deleted and reinstalled the app.
- Try Restore Purchases to re-sync your subscription entitlements.
- If the problem persists, email us with the details below and we'll investigate.
Contact CrossWords support
Email edhope@gmail.com. To help us respond quickly, please include:
- iPhone model (for example, iPhone 15 Pro).
- iOS version (Settings → General → About → Software Version).
- CrossWords app version (shown on the Settings screen).
- A description of what you were doing and what went wrong.
- A screenshot, if possible.